Return & Refund Policy
At Marwan Lit Tijarah, we aim to provide high-quality products and excellent customer service. We understand that sometimes a product may not meet your expectations, and we want to ensure your satisfaction. Please carefully review our return and refund policy below.
Return and Refund Policy for Electronics Products
- 7-Day Money Back Guarantee: We offer a 7-day money-back guarantee on all electronics products. If you are not satisfied with the product, you may return it within 7 days from the date of delivery for a full refund.
- Conditions for Return: To be eligible for a refund, the product must be unused, in its original packaging, and in a resaleable condition. You must also provide proof of purchase.
- Return Process: To initiate a return, please contact our customer service team at marwanlittijarah@gmail.com or +971 55 123 5599. Once your return is approved, we will guide you through the process of sending the product back to us.
- Refund Processing: Once we receive the returned product, we will inspect it, and if it meets the return conditions, we will process your refund. Refunds will be issued to the original payment method. Please note that it may take 5-7 business days for the refund to reflect in your account.
Change of Mind
- No Returns for Change of Mind: We do not accept returns or exchanges for change of mind. Please make sure that you are certain about your purchase before completing the transaction.
- Product Inspection: We recommend inspecting your products as soon as they are received to ensure they meet your expectations and are free from defects.
Damaged or Faulty Products
If you receive a product that is damaged or faulty, please contact us within 7 days of delivery. We will assess the situation and offer either a replacement or a refund, depending on the condition of the product.
How to Contact Us
If you have any questions about our return and refund policy or need assistance with a return, please contact us.