Frequently Asked Questions (FAQs)

Welcome to Marwan Lit Tijarah! We are dedicated to offering top-notch service and support to ensure a smooth and hassle-free shopping experience. To help you better navigate our services, we’ve gathered answers to some common questions. If you need more information, don’t hesitate to reach out to us!

1. How can I place an order?

To place an order, simply visit our website or contact us directly through WhatsApp or email. You can browse our product catalog, select the items you wish to purchase, and provide us with your delivery details. Our customer support team will assist you throughout the process.

2. What payment methods do you accept?

We accept various payment methods including credit/debit cards, bank transfers, and cash on delivery (COD) for customers within the UAE. For more details, please contact our support team.

3. Do you offer international shipping?

Currently, we only offer shipping within the United Arab Emirates. We are looking into expanding our delivery services in the future.

4. How long will it take to receive my order?

Delivery times vary based on location. Orders within the UAE are typically delivered within 2-5 business days. For expedited orders, please reach out to our team for faster delivery options.

5. Do you provide bulk or wholesale orders?

Yes, we specialize in wholesale orders and bulk quantities. If you’re a retailer, wholesaler, or business owner, feel free to contact us at +971 58 642 4748 for exclusive wholesale prices.

6. Can I track my order?

Once your order has been processed, we will send you a tracking number via email or WhatsApp. You can use this to track the status of your order.

7. How do I return or exchange a product?

We offer a 7-day money-back guarantee on electronics products, as long as the item is unused and in its original packaging. Please visit our Return and Refund Policy page for more information.

8. What should I do if I receive a damaged or faulty product?

If you receive a damaged or faulty product, please contact us within 7 days of receiving your order. We will assist you with a return or exchange based on the condition of the item.

9. Are there any additional delivery charges?

Yes, delivery charges vary based on your location. For most orders, the delivery charge is 15 AED. However, we offer free delivery on order above 150 AED or promotions. Please check the product details for specific shipping fees.

10. Can I purchase products for personal use?

Yes, we welcome individual customers! Whether you need items for personal use or to restock your store, we’re here to serve you. Contact us for more details on purchasing.

11. How do I contact customer support?

You can reach our customer support team by:

We’re always ready to assist you and ensure your satisfaction!